The English version is for informational purposes only. The Dutch version as a part of the Terms of Service is legally binding
Right of return and exchange and warranty arrangement
We only accept returned goods with demonstrable manufacturing defects, as a result of which the goods can no longer or partially be used and have been inspected by the buyer.
We will then replace it in whole or in part at no cost.
An air bubble smaller than 2 millimeters in the silicone wearables is not a manufacturing defect and can therefore not be regarded as a defect and is therefore not covered by the (extended) warranty scheme.
This also applies to normal wear and tear due to prolonged and frequent use of the goods.
Returns can only be made in the original packaging, in an unused and salable condition.
This return policy lapses if you do not inform us correctly in writing, in the event of incorrect use by the buyer or end user, which leads to defects or if the goods are willfully damaged by you, your employees, intermediaries or any other third party.
We grant the right of return and full or partial replacement within fourteen (14) days from delivery date, as confirmed in writing by the transport company.
Exceptions to this are deliveries outside the European Union, custom products and all goods that have been modified or purchased in any way especially for your order. Full or partial replacement will take place in exceptional cases on the basis of goodwill.
Return shipments from outside the EU are at the expense of the buyer.
Extended warranty scheme
Return and full and partial replacement after fourteen (14) days is only possible after consultation and with permission from us.
The extended warranty scheme applies for this until one (1) year after the delivery date.
This regulation only covers demonstrable manufacturing faults with a later manifestation date.
This is only at our discretion on the basis of the evidence provided and provided by the buyer.
The buyer cannot appeal against our decision.
The buyer cannot claim any financial compensation whatsoever or derive any right to full or partial replacement of the goods within the framework of the extended warranty scheme.
